Is Outlook Crashing When Sending Invoice Emails? This Blog Can Help



There can be times when you might face issues sending emails in QuickBooks. In this particular blog, we will discuss the common causes why Outlook crashing when sending invoice emails. For instance, the leading reasons that might be contributing to this issue are considered to be antivirus programs, outdated Windows, and a damaged Offline Storage Table. 

Furthermore, you have been suggested a couple of techniques that you can take to effectively troubleshoot the issue. Dive deep into the page and get useful insights. 

Know the Reasons Why Outlook Crashes When Sending Invoice Emails

Let me walk you through the reasons why Outlook crashes when sending invoice emails.

  • The main reason that can cause Outlook to crash is third-party tools or faulty plugins.

  • It might be due to antivirus programs.

  • If Outlook or Windows is not updated.

  • This can be due to a damaged Offline Storage Table.


A Step-by-Step Guide to Solve the Outlook Crashing When Sending Invoice Emails

Consider the following methods that you can implement to resolve issues that have occurred while sending invoice emails. See how:

Update QB 

  • Open the QB application first.

  • Go to the Help menu.

  • Choose Update QuickBooks Desktop.

  • Tap on Update Now.

  • Click on Get Updates.

  • Close the software and start the computer again.


Check the webmail preferences

  • Open QB and go to the Edit menu.

  • Tap on Preferences, and then choose the Send Form option.

  • After this, you are required to pick the email account in the My Preferences section.

  • Click on Edit and put a mark on the SSL box.

  • Here, verify that the server name matches the Server Name field.

  • Suppose the outgoing mail is set as ‘’SMTP. mail.gmail.com,” replace it with  intuit.SMTP.mail.gmail.com.

  • When all this is done, choose OK.

  • Open the QB program again and see if the error is resolved.


Use a secure webmail

  • Open QB and go to the Edit menu.

  • Tap on Preferences.

  • Later, you need to tap on the Send Forms option.

  • Choose a Webmail.

  • Tap on the Add option.

  • After this, click Service Provider.

  • Enter the email address and untick the Use Enhanced Security option.

  • Tap OK and open QB again.

  • Last, enter your correct credentials.


Switch to safe mode

  • Press Win+R to open the Run window.

  • In the search space, Outlook/Safe.

  • Tap OK.

  • If Outlook is properly working, follow the steps to disable add-ins.

  • Go to the File menu.

  • Choose Manage Add-ins.

  • Disable add-ins.


Repair office programs

  • Open the Settings application.

  • Search the office and tap on Microsoft Office.

  • Choose Modify, followed by Repair.

  • Later, tap on the Continue option.

  • After the repair is finished, open Outlook and see if the problem is resolved. 

Bringing It All Together

Throughout the blog, we have discussed the reasons why Outlook crashing when sending invoice emails. With this, we also explored the methods to troubleshoot it. If you don’t want to do it yourself, don’t wait any longer. Give a call to +1(800) 780-3064 and talk to our certified QB experts.
Location: United States

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